Terms of Customer Service

Customer Terms and Conditions



Pricestay.com.ng offers customers world wide to negotiate hotel prices in Nigeria, by making price offers to hotels in Nigeria, starting a room bidding process for hotels in Nigeria and buying hotel deals in Nigeria.


Please take time to read these Terms and Conditions as it is important that you understand the contractual relationship relating to your use of pricestay.com.ng. We will not allow you to make and offer or start a bid process from pricestay.com.ng unless you have confirmed that you have read these terms.



Disclaimer



This agreement governs your use of this website or any other website owned by Darrell Hill Consulting Limited. However not all of the products or services we provide are supplied by us. Therefore, the contract for that product and/or service will be between you and that third party.



All care is taken to ensure that the Darrell Hill Consulting Limited website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses. It is always wise for you to run an anti-virus program on all material downloaded from the internet.



Definitions



The following definitions are to guide your understanding of our terms of service:



  • Booking: means an agreement for you to stay at the Hotel at the agreed price with the agreed facilities. Your booking is confirmed once you have paid for the offer.



  • Guest or Customer or Bidder means the person wishing to stay at a hotel.



  • Hotel means the participating hotel at which the Guest will be staying.



  • Maximum Bid means an offer by you to the Supplier to purchase the goods or services offered for auction on the Website at the Bid amount specified by you upon making a Bid.



  • Pricestay.com.ng or We or Us or Our means Darrell Hill Consulting Limited.



  • Supplier means the Hotel who has the right to sell the product. In some cases, pricestay.com.ng will be the Supplier. You will be informed who the Supplier is in the product details section of the listing.



  • Website means the website(s) of Darrell Hill Consulting (www.pricestay.com.ng) and its business partners on which the product and service of Darrell Hill Consulting are available.



1. General



1.1. Pricestay does not accept any liability for any losses or claims arising from any inability to access the website, any interruption in the conduct of any auction nor for any failure to complete a transaction.



1.2. If there are any changes to the details supplied by you it is your responsibility to update your information on our Website via our web form.



2. Offer and Bid Listing



2.1. All offers and bid listing fees and sales are non-refundable.



2.1. All offers and bid listing fees and sales are non-refundable.



2.2. All offers and bids and hotel deals in Nigeria held on the Website will run for a specified period of time. They may end when the specified period of time ends. However Pricestay reserves the right to close hotel deals early or to extend them at any time at our discretion. Auctions may be cancelled or listings withdrawn because of, amongst other things, technical difficulties experienced by Pricestay, a third party Supplier, or the Internet.



2.3. All taxes are included in the Bid amount specified by the Bidder.



2.4. The hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.



2.5. Star ratings may differ accordingly to the state where the hotel is located and are out of the control of Pricestay.com.ng. Please note that all ratings shown on the website are ratings provided by the Hotels themselves. Therefore Pricestay.com.ng cannot be held responsible for any misconceptions relating to star ratings.



2.6. We attempt to ensure that the information available on the website at any one time is accurate. However, the Supplier remotely uploads product names, details and descriptions. This means that Pricestay.com.ng cannot guarantee the accuracy of such information. We cannot be responsible for updating such information and we cannot guarantee that it will be fault-free.



3. Your bids, Offers and Purchases



3.1. To place a bid or make an offer you must register and create and account on the Pricestay.com.ng website.



3.2. Any listings you make an offer for or Bid for are subject to the terms set out in the listing. By placing a Bid you agree to be bound by those terms. The placing of a Bid constitutes a legal offer.



3.3. Once you the Bidder places a Bid or make an offer to a hotel, it cannot be retracted.



3.4. The agreed amount will form a contract Your contract is concluded with the Supplier at the time the offer or bid is accepted or the hotel deal is purchased.



3.5. Following the acceptance of an price offer or purchase of a hotel deal in Nigeria, you should check the status by accessing My Account section within the Website. If your offer is successful, you will receive an email asking for Payment.



Transaction Payments



4.1. You are required to pay for the offer, bid or deals within the date and time specified on the offer listing. Failure to do so will result in non confirmation of your booking.



Your Booking



5.1. All offers and payments are non-refundable, subject always to your statutory rights, but ultimately your contract is with the Supplier and any decision regarding cancelling your booking is at their discretion.



5.2. Pricestay.com.ng act as a disclosed agent for third party suppliers, such as a hotel or a travel agent. What this means is that the contract for the product eg hotel room stay is between you and the supplier and therefore we have no contractual liability to you in respect of that product. In the case that Pricestay.com.ng are the travel agent, the contract for the product is between you and us.



5.3. The contract for the product is between you and the supplier, therefore any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details in the booking confirmation we send you.



5.4. Payment for your booking will be deposited directly into the Suppliers account in any way as agreed.



5.5. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidences we will make all reasonable effort to advise you within 48 business hours of the booking being made. Under such circumstances we reserve the right to cancel the booking and refund all monies paid, but this of course will be without any liability to you.



5.6. You undertake that all details you provide to us for the purpose of booking or entering an offer or bid or a deal are correct and that you have sufficient funds to cover the cost of the product or offer.



5.7. We will not send you e-mails that you do not wish to receive but we cannot guarantee that third parties to whom your details are sent will not do so.



5.8. In the event that the Hotel cannot fulful their part of the contract, the Hotel will: find suitable alternative accommodation of an equal or better standard to the Hotel holding the guaranteed booking or provide free transportation to the alternative hotel for the Guest and other members of the party who are listed in the booking or provide a refund.



5.9. If the Guest wishes to extend the stay beyond the dates in the Booking then this needs to be arranged by the Guest with the Hotel or if the Guest wins another Pricestay.com.ng auction.



Applicable Law



6.1. Every pricestay offer and bidding and hotel deal auction shall be deemed performed and concluded in Nigeria. Nigerian law shall govern every aspect of all transactions held on our Wesbite and any subsequent contractual agreement.




Changes to this Terms of Service



We may update this Terms of Customer Service in the future. We will notify you about material changes by sending a notice to the email address you provided to us or by placing a prominent notice on our website.



This Terms of Customer Service is effective as of 1st April 2016.